Q: How do I find the right size?

We want you to find your perfect fit! Our clothing generally follows standard U.S. sizing from XS-XL. To ensure accuracy, please consult our detailed Size Guide link located on every product page, just above the size selection menu. This guide includes specific measurements for bust, waist, and hips for each size category, and notes any item that runs significantly smaller or larger.

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Q: How do I care for my garment?

To keep your clothes looking their best and to extend their lifespan, we always recommend consulting the specific care label sewn inside each garment.

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Q: Where do you ship?

TBD​

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Q: How much does shipping cost?

TBD​

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Q: How long will it take for my order to arrive?

We typically prepare and package your order within 1–3 business days. Once shipped, delivery takes an additional 3–7 business days for Standard Shipping within the U.S.

You will receive a tracking link via email once your order leaves our warehouse. Please note that international shipping times vary greatly by destination.

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Q: What if my package is lost or stolen?

Please email us at hello@velvetier-usa.com with your order number so we can open an investigation.

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Q: What is your return policy?

We happily accept returns within 30 days of delivery. All returned items must be unworn, unwashed, and have all original tags attached. Items marked as Final Sale are not eligible for return or exchange.

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Q: How do I start a return or exchange?

To start a return: Please email us at hello@velvetier-usa.com with your order number. For detailed instructions and information on return shipping costs, please visit our full Shipping & Returns Policy page.

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