Privacy Policy

Effective Date: November 21, 2025

This Privacy Policy describes how Velvetier (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit, make a purchase from, or otherwise interact with the Site.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

A. Device Information

Purpose of Collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of Collection: Collected automatically using cookies, log files, web beacons, tags, or pixels (often facilitated by Wix or third-party tools).
Personal Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

B. Order Information

Purpose of Collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of Collection: Collected from you (the customer).
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers [Wix's payment processor handles this security]), email address, and phone number.

C. Customer Support Information

Purpose of Collection: To provide customer support.
Source of Collection: Collected from you.
Personal Information Collected: May include your name, email address, order details, and any information shared in the correspondence.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

Wix: We use Wix to power our online store. You can read more about how Wix uses your Personal Information here.
Payment Processors: We share Order Information with third-party payment processors (like Stripe, PayPal, etc.) to process payments.
Shipping Carriers: We share necessary Order Information (like name and address) with shipping companies (like USPS, FedEx, etc.) to deliver your order.
Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

4. Your Rights

Depending on your location, you may have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

5. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

6. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@velvetier-usa.com or by mail using the details provided below:

1180 Durfee Ave Suite 125

South El Monte, CA 91733

Cookie Policy

Last Updated: November 21, 2025

This Cookie Policy explains what cookies are, how Velvetier ("we," "us," and "our") uses cookies on our website velvetier-usa.com, and your choices regarding cookies.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used in order to make websites work, or work more efficiently, as well as to provide reporting information.

Cookies can be "persistent" (remaining on your device for a set period or until you delete them) or "session" (deleted immediately when you close your browser).

2. How We Use Cookies

We use cookies for several reasons, primarily to ensure the smooth functionality of our eCommerce store and to analyze site performance and marketing effectiveness.

Our Wix-hosted website and the services we use (like Google Analytics) primarily use the following categories of cookies:

Essential / Strictly Necessary Cookies (First-Party)
- Purpose: These cookies are absolutely essential to provide you with services available through our website and to enable you to use core features. Without these, the site cannot function properly.
- Examples of Use: Remembering the contents of your shopping cart; ensuring site security (e.g., anti-fraud measures); enabling secure access to customer accounts.
Functionality Cookies (First-Party)
- Purpose: These cookies allow the website to remember choices you make (such as language, currency, or region) and provide enhanced, more personal features and a better user experience.
- Examples of Use: Remembering login details for next time; remembering regional or preferred display settings.
Analytics & Performance Cookies (Third-Party)
- Purpose: These cookies collect information about how visitors use our website, which pages they visit most often, and if they encounter any error messages. This information helps us analyze and improve how the website works.
- Examples of Use: Google Analytics (tracking traffic sources, measuring page load times, and monitoring user behavior); Wix's internal analytics.
Marketing & Advertising Cookies (Third-Party)
- Purpose: These cookies are used to deliver advertisements that are more relevant to you and your interests, both on our site and across other websites you visit. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of our advertising campaigns.
- Examples of Use: Facebook Pixel / Google Ads (used for retargeting, conversion tracking, and creating custom audience lists).

3. Cookies Used by Wix and Third Parties

As an eCommerce store built on the Wix platform, your site uses first-party cookies set by Wix, which are generally essential for site operation.

When you add third-party apps or integrate services like Google Analytics or social media feeds, those services may also place third-party cookies on your device for their own purposes (e.g., advertising and analytics).

Important Note: You can view the full, up-to-date list of cookies placed by the Wix platform itself on the official Wix Help Center page.

4. Your Choices and Managing Cookies

Under many privacy laws (like GDPR), you must be given the choice to accept or decline non-essential cookies.

A. Using the Wix Cookie Consent Banner

We use the Wix Cookie Consent Banner to manage your preferences. When you first visit our site, you are presented with options to Accept All, Decline, or Customize your cookie settings. You can re-visit your choices at any time by clicking the "Cookie Settings" link, usually found in the footer of the website.

B. Through Your Browser

You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, but your access to some functionality and areas of our website may be restricted.

C. Opting Out of Targeted Advertising

If you would like to know more about opting out of interest-based advertising, you can visit the following sites:

Digital Advertising Alliance (DAA): https://youradchoices.com/token
Network Advertising Initiative (NAI): https://thenai.org/how-to-opt-out/

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

6. Contact Us

If you have any questions about our use of cookies or this policy, please contact us at:

hello@velvetier-usa.com