Effective Date: November 21, 2025

Please read these Terms and Conditions ("Terms", "T&Cs") carefully before using the velvetier-usa.com website (the "Service") operated by Velvetier ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

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1. Store Terms

By agreeing to these T&Cs, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms or viruses or any code of a destructive nature.

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2. Products and Services

A. Products: All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We make every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

B. Orders: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.​

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3. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.​

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4. Shipping, Returns, and Refunds

This section outlines our official policies, which are detailed further in our dedicated Shipping Policy and Refund Policy pages.

• Shipping: Shipping times and costs are estimates only and are not guaranteed. Risk of loss and title for items purchased from the Service pass to you upon our delivery to the carrier.

• Returns: Our policy lasts for 30 days. If 30 days have gone by since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

• Refunds: Once your return is received and inspected, we will send you an email to notify you. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

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5. Intellectual Property (IP)

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Velvetier and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Velvetier.

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6. User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

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7. Limitation of Liability

In no case shall Velvetier, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

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8. Governing Law

These Terms shall be governed and construed in accordance with the laws of California, without regard to its conflict of law provisions.

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9. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change, or replace any part of these T&Cs by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these T&Cs constitutes acceptance of those changes.

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10. Contact Information

Questions about the Terms and Conditions should be sent to us at hello@velvetier-usa.com.

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